About Athena Care

Our History

Very much a family affair, at Athena Care we have provided home care across the UK since 2001. Starting out in Leicester, Athena Care now delivers a UK-wide service through a nationwide network of local care teams.

Whilst we are proud of our track record and many awards, our focus is always on looking forward. To help reflect the changing needs of our service users, since 2010 we have appointed two Experts by Experience to our board of Directors – a bold move and one that remains unique today.

When you choose a care company, you need trust and confidence. Trust that they will engage with you to care for you or your loved one in the way you need. And confidence that that they will be passionate about getting things right. As one of the largest and established UK providers of live-in home care, we are consistently striving to achieve both.

At Athena Care, we recognise that care services must be compassionate, person-centred, and efficient. That’s why, in 2018, City and County Healthcare Group acquired Athena Care. This allows us to share expertise across an expansive range of care services. Together we believe that, given choice, home is where most people prefer to be cared for.

Our Aims and Objectives

Achieve customer satisfaction through the high quality of our services and training programmes
Support and promote our customer’s independence, doing so safely in their chosen activities and ensuring the very best outcomes at all times
Strive for excellence in everything we do; in our training programmes, in customer and social care assistant relations
Always look forward to what we will do, as well as building on the successful base we already have to promote and secure the very best outcomes
Treat every member of our team with trust and respect. Our people are the source of our strength. Involvement and teamwork are our core business values
Act in a manner that is socially responsible and commands respect for its integrity. Our services are open to all and everyone, without discrimination and without regard to gender, ethnic origin or personal beliefs.

Vision and Values

What we do

We believe that care services must be compassionate, person-centred, and efficient. We consistently strive to achieve this to the highest of standards.

Our Values

In delivering our services, we always aim to adhere to the following values:

To work with care assistants and social care workers to ensure the highest standards of care and best outcomes at all times
To respect all individual’s nature and respond to the unique needs of each customer at all times
To continue to assess the needs of customers in partnership with their carers, families and other organisations
To offer support and guidance to our customers and social care workers through training, advice and support
To secure the best outcomes for our customers

UKHCA

As a member of the United Kingdom Home Care Association (UKHCA), we also adhere to the UKHCA Code of Practice, which you can see here.

Quality Management Certificate

Athena Care holds a ISO 9001:2015 certification in being able to consistently meet customer, statutory and regulatory requirements.

Choosing Care

Exploring live-in and home care options is often confusing, especially when you don’t have all the information or are unsure of exactly what’s available. Live-in care offers support in the comfort of your own home with a trained care assistant available when you need them.

Live-in care enables you to feel in control of your life – keeping to daily routines, maintaining relationships with friends and family and pursuing hobbies. It also provides peace of mind to your relatives that there’s always someone there to put you first.

Weighing up care options requires careful consideration, but we’re here to make the process as simple and stress free as possible. We’ll always go at your pace, responding quickly to your enquiry and taking the time to understand every aspect of your needs.

Recommending a care package that’s tailored to you, we’ll match you to a care assistant that you and your family trust. What’s more, your care assistant will provide interest, stimulation and emotional – as well as practical – support.

Encompassing everything from helping with chores or preparing nutritious meals to support with staying active, mobile and in touch with friends and family, your care companion is able to perform a diverse range of tasks. In addition, they’ll be instrumental in providing mental stimulation and companionship.

Talk to us

If you or a loved one are considering care options, talk to us about we can help on 0800 234 6306 or email enquiries@athenacare.co.uk.

Our Care Team

We carefully select and vet our care assistants, for confidence in their ability to provide reliable, high-quality care. This includes passing DBS Enhanced Disclosure checks on the Adult (PoVA) and Child Protection (PoCA) registers. We also source suitable references and other employment checks, such as Asylum and Immigration.

You can be confident your care assistant has completed the ‘Care Certificate’ induction training. This verifies them as competent through observation and the shadowing passport. Our care assistants also hold appropriate qualifications and experience when working with specialist conditions.

All social care workers are either NVQ Health and Social Care Level 2/3 qualified or are working towards the awards. We also hold regular clinical skills training days delivered by our Registered General Nurse (RGN). These include tasks such as nebulisers, eye drops and PEG feeding, so our workers can assist with these tasks as required.

You can expect to receive the following service from your care assistant:

Treat you with dignity and respect at all times
Treat you as an equal, without discrimination
Spend time listening and talking to you
Maintain your privacy at all times
Not make assumptions about your likes and dislikes
Respect your past skills and experiences
Assist you to ease any pain that you experience
Discuss your food and drink likes and dislikes

Our Management Team

Directors

Stella Baxter

Managing Director / Registered Manager

Stella Baxter MCMI holds C.S.S, BA Hons NVQ Level 4 Registered Manager & Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services qualifications and has 25 years senior management experience of domiciliary care provision including a further 4 years spent working with adults who experienced a visual impairment and learning difficulties.

Athena Care

Non-Executive Directors – Our Experts by Experience

Athena Care is pleased to have on our Management Team individuals who contribute greatly to the development of our services. We call them our “Experts By Experience”.

Steve Garratt

HR Director

Steve has experienced and recovered from a devastating Acquired Brain Injury. You can view a YouTube video of Steve talking about his experience here.

Team Members

Alex

Recruitment Manager

Rebecca

Office Manager