Vision and Values

What we do

We believe that care services must be compassionate, person-centred, and efficient. We consistently strive to achieve this to the highest of standards.

Our Values

In delivering our services, we always aim to adhere to the following values:

• To work with care assistants and social care workers to ensure the highest standards of care and best outcomes at all times
• To respect all individual’s nature and respond to the unique needs of each customer at all times
• To continue to assess the needs of customers in partnership with their carers, families and other organisations
• To offer support and guidance to our customers and social care workers through training, advice and support
• To secure the best outcomes for our customers

UKHCA

As a member of the United Kingdom Home Care Association (UKHCA), we also adhere to the UKHCA Code of Practice, which you can see here.

Choosing Care

Exploring live-in and home care options is often confusing, especially when you don’t have all the information or are unsure of exactly what’s available. Live-in care offers support in the comfort of your own home with a trained care assistant available when you need them.

Live-in care enables you to feel in control of your life – keeping to daily routines, maintaining relationships with friends and family and pursuing hobbies. It also provides peace of mind to your relatives that there’s always someone there to put you first.

Weighing up care options requires careful consideration, but we’re here to make the process as simple and stress free as possible. We’ll always go at your pace, responding quickly to your enquiry and taking the time to understand every aspect of your needs.

Recommending a care package that’s tailored to you, we’ll match you to a care assistant that you and your family trust. What’s more, your care assistant will provide interest, stimulation and emotional – as well as practical – support.

Encompassing everything from helping with chores or preparing nutritious meals to support with staying active, mobile and in touch with friends and family, your care companion is able to perform a diverse range of tasks. In addition, they’ll be instrumental in providing mental stimulation and companionship.

Talk to us

If you or a loved one are considering care options, talk to us about we can help on 0800 234 6306 or email enquiries@athenacare.co.uk.

Our Care Team

We carefully select and vet our care assistants, for confidence in their ability to provide reliable, high-quality care. This includes passing DBS Enhanced Disclosure checks on the Adult (PoVA) and Child Protection (PoCA) registers. We also source suitable references and other employment checks, such as Asylum and Immigration.

You can be confident your care assistant has completed the ‘Care Certificate’ induction training. This verifies them as competent through observation and the shadowing passport. Our care assistants also hold appropriate qualifications and experience when working with specialist conditions.

All social care workers are either NVQ Health and Social Care Level 2/3 qualified or are working towards the awards.  We also hold regular clinical skills training days delivered by our Registered General Nurse (RGN). These include tasks such as nebulisers, eye drops and PEG feeding, so our workers can assist with these tasks as required.

You can expect to receive the following service from your care assistant:

• Treat you with dignity and respect at all times
• Treat you as an equal, without discrimination
• Spend time listening and talking to you
• Maintain your privacy at all times
• Not make assumptions about your likes and dislikes
• Respect your past skills and experiences
• Assist you to ease any pain that you experience
• Discuss your food and drink likes and dislikes