Frequently Asked Questions
Looking for information on live-in care and how it works? Find out more below or speak to a member of the team on 0800 234 6306.
Have a question about our services?
What is live-in care?
Athena Care has provided live-in services for over 19 years. Live-in care is a service where a care worker lives with you, in your own home, in a room you’re able to provide.
A live-in care worker acts like member of your family, helping you through the day and evening although ensuring they take breaks to rest along with have a good night’s sleep. Help during both the day and night are provided as double live-in services along with wake-in night services which we provide additionally.
What tasks can the live-in carer provide?
Your care worker can provide all aspects of personal care (washing, dressing & going to the toilet), household (light cleaning, shopping & cooking) and social care (outings, hospital appointments & social visits). We can also a provide trained care worker who can assist with delegated health care support such as PEG feeding, catheters and bowel care and suction.
What hours can my carer/s work?
Live-in care is based on unmeasured time. This means your care is intermittent and irregular. Your carer/s would work to a signed Average Hour Agreement. This is kept on file to ensure the agreed hours are not exceeded each month. Staff may work over the Average Hours Agreement occasionally and this would incur an additional hourly charge.
Do I need to provide food?
This is a personal choice as some clients do and some do not. We can record your wishes and review them at any time
Do I pay for the carer’s travel?
Again, this is a personal choice and dependent on what each client prefers.
What do CQC Standards say about the review of my services and supervision of my carers?
The Standards require an annual visit to review the care service we provide to you. Athena visits every six months or more frequently if required.
Athena will also spot visit occasionally to ensure your staff are undertaking tasks as agreed and to your satisfaction regarding your carer and the service. This takes place at least once a year.
Where possible, will attend other reviews as invited by Direct Payments, Social Services, CCG or case managers.
All employed social care workers are expected to attend the office every 3 months for case review and line manager formal supervision.
Self-employed workers are directly controlled and supervised by the customer who employs them, not by Athena Care
What breaks are my carers allowed?
Athena staff have the option to opt out of the 48hr rule. All employed live-in staff will have agreed and signed the opt out agreement which does not limit their week to 48hrs.
Your staff are normally expected to work no more than 8 hours a day and should have a good night’s sleep unless it is agreed otherwise, recorded, monitored correctly and charged appropriately.
You will be issued with a daily average agreement, and carers may ask you complete their Live-in Minimum Wage Log should this be issued.
Your care worker would normally take at least a two hour break once a day at a time that is convenient. Records should clearly reflect regular break times.
The Working Time Directive (WTD) is clear about employed staff and breaks. Customers have a responsibility to ensure breaks are taken which is especially important during a live-in service. For example, staff must have at least a half hour break away from the customer or performing any tasks every 6 hours.
The Health and Safety at Work Act 1974, requires employers and employees to take responsibility for Health and Safety and not to increase any known risk that may affect their safety. Excessive working hours increases the risk of accidents and errors.
Can I have respite care just a week at a time on a regular basis every 6 weeks or so?
Athena care has provided respite services for over 19 years. Please contact us for specific information on the services and times you’re looking for.
How can I complain if I am not happy?
We take any complaints very seriously. Athena care has a complaints policy which is shared on assessment. Further information on how to raise concerns is also included in the Service User Guide and daily record book or you can contact email@example.com.